About True Empathy Supports

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Our mission

Our mission is to provide the best and sustainable NDIS support services that enhance the quality of life of all our participants.

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Inclusive and participant-focused care

True Empathy Supports is dedicated to providing disability supports that put you first.

True Empathy Supports proudly welcomes and values diversity, offering inclusive services to Aboriginal and Torres Strait Islander people, Australian South Sea Islanders, people from culturally and linguistically diverse backgrounds, LGBTIQ+ communities, and people with disabilities. By respecting each participant’s unique background and preferences, we create a welcoming space where you feel valued and understood.

Personalised plans for real results

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We centre our support around you

Our approach starts by understanding your personal needs, values, and goals. Every service we offer is tailored to match who you are and what you want to achieve.

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Every part of your care plan is customised to you

With us, your care plan is entirely yours, designed with input from you and those who know you best. adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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We take into consideration all aspects of who you are

From your personal interests to your long-term aspirations, we ensure that every part of our support respects your individuality. We value all aspects of you, helping you reach your goals while staying true to who you are.

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What makes us different?

Our participants are always at the centre of everything we do.

Our approach is personal, caring, and dedicated to providing the quality of support we would want for our own families. This means recognising your unique qualities and understanding your story, beyond just a list of needs. 

Our services are flexible and responsive, built to adapt to your evolving priorities and lifestyle. We work alongside you to give you as much control as possible over your support plan, ensuring that your care experience aligns with your wishes. By listening carefully and keeping in regular contact, we build a foundation of trust you can count on.

The values that guide us

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Trust

We build trust by delivering on our promises and being there when it matters most.

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Respect

Every interaction is grounded in respect, treating each person with dignity and care.

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Diversity

We celebrate diversity, embracing the unique backgrounds and perspectives that each person brings.

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Accountability

We take responsibility for our actions, ensuring clarity and follow-through in every commitment.

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Integrity

Integrity is our foundation, as we strive for transparency and honesty in all interactions.

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Inclusiveness

Inclusiveness is at the heart of our approach, creating a welcoming space for everyone.

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Empathy

Our services are based on empathy, truly listening to understand individual needs.

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Customer commitment

We are committed to exceptional service, going above and beyond to support each participant’s journey.

Ready to get started?

Reach out for personalised disability supports that focus on you.

Let’s start a conversation about how True Empathy Supports can assist you or your loved one. We’re here to answer any questions, discuss your needs, and provide guidance on the best ways to support your journey. 

Fill in the form, and a friendly member of our team will get back to you promptly.